User Question

What’s the process for getting Medicare to pay for a wheelchair,electric mobility scooter or power wheelchair? My 76-year-old mother has arthritis in her knees and hips, and has a difficult time getting around anymore.

—Searching Daughter

Dear Searching,
Getting an electric-powered mobility scooter or wheelchair for your mom that’s covered by original Medicare starts with a visit to her doctor’s office. If eligible, Medicare will pay 80 percent of the cost, after she meets her $147 Part B deductible. She will be responsible for the remaining 20 percent. Here’s a breakdown of how it works.

If eligible, your mom’s doctor will determine what kind of mobility equipment she’ll need based on her condition, usability in her home, and ability to operate it.

It’s also important to know that Medicare coverage is dependent on your mom needing a scooter or wheelchair in her home. If her claim is based on needing it outside her home, it will be denied as not medically necessary, because the wheelchair or scooter will be considered as a leisure item.

Where to Shop
If the doctor determines your mom needs a power scooter or wheelchair, he or she will fill out a written order or certificate of medical necessity (CMN) form for her. Once she gets that, she’ll need to take it to a Medicare approved supplier within 45 days. If your mother happens to live in one of Medicare’s competitive bidding areas, you’ll need to get her device from specific suppliers approved by Medicare. To find approved suppliers and competitive bidding suppliers in your area, visit medicare.gov/supplier or call 800-633-4227.

Once you choose an approved supplier, they will send a representative to assess your mom’s home measuring her doorways, thresholds and overall space to ensure she gets the appropriate mobility device.

Even if you find she is ineligible there are so many affordable wheelchairs available.

Financial Assistance
If your mom has a Medicare supplemental policy, it may pick up some, or all of the 20 percent cost of the scooter or wheelchair that’s not covered by Medicare. If, however, she doesn’t have supplemental insurance, and can’t afford the 20 percent, she may be able to get help through Medicare Savings Programs. Call your local Medicaid office for eligibility information.

Or, if you find that your mom is not eligible for a Medicare covered scooter or wheelchair, and she can’t afford to purchase one, renting can be a much cheaper short-term solution. Talk to a supplier about this option.

For more information, call Medicare at 800-633-4227 and request a copy of publication #11046 “Medicare’s Wheelchair and Scooter Benefit.”